Thomas Riker | Senior Vice President, National Account Management
Tom is responsible for ongoing collaboration with our clients and the ABC-Amega leadership team to continually improve and strengthen customer relationships. His efforts focus on enhanced services, innovation, satisfaction, growth, and profitability.
A customer service veteran with more than 40 years of experience, Tom has spent the past 17 years in commercial collections and has been with ABC-Amega since 2003. His previous experience in call center operations includes senior management positions in the cable/satellite industry in Buffalo, Las Vegas, and Philadelphia.
Tom is married and resides in suburban Buffalo. He and his wife Lynn have three grown children and three granddaughters. In their spare time, Tom and his wife enjoy traveling and ‘fixer-upper’ projects.