First-Party Receivables Management and Collections Outsourcing

Your Time-Saver. Your Teammate. Your People-First Accounts Resolution Promise Keeper.

Accounts Receivable Management
is More Than Making Collection Calls. It’s About Customer Service.

Managing receivables is key to improving your cash flow.

It’s a vital part of your business. But you may not have the time or the expertise to do it in-house. And you don’t want your customers to think you’re outsourcing a valuable relationship to a collection agency.

That’s where our first-party accounts receivable management solution comes in. Our client service representatives (CSRs) become an extension of your team. They work with your established relationships, on your behalf, to get the matter settled.

After all, it’s not just about money. It’s about solving a problem. Our team gets your accounts resolved before they’re escalated.

What Proactive Customer Service Means For You

In AR, it’s your job to manage the company’s receivables process and maintain its cash flow while keeping customers happy. Partnering with ABC-Amega gives you the tools to do just that. You also get:

Increased control of the receivables process with a customized account treatment plan and escalation strategy
Branded email and a dedicated phone number for your customers
Data-driven intelligence to better understand delinquencies DSO risk management, improved cash flow, and profitability
An easy-to-use and secure client portal for access to account activity and real-time reporting
Reduced recruiting, training, on-boarding, and overhead costs

You deserve a process that ensures targets are met while improving the customer experience. You deserve a solution that makes your job easier. We’ll make sure you get both.

The Importance of Speeding Up Your Collections

Audit coming up? End-of-year books to close? You need to speed up your account receivable practices. Here are tips from our team of experts.

Customized Technology and Highly-Trained CSRs

You have high standards. So do we. SoftCall®, our first-party outsourcing service, is based on a proactive, positive customer service approach and best practices for companies that provide outsourced call center and customer service for their clients.

Treatment plans are customized to meet your exact requirements – from reminder calls prior to due date to early-stage past due calls, to emails and hard copy letters.

Our CSRs are trained on your systems and services to ensure they understand your business and common customer challenges.

People-First Accounts Resolution

Our CSRs realize they are talking to people – to your customers – not some faceless ‘debtor’. No one likes being reminded of a debt. But we don’t want people to avoid your call.

We work to maintain positive customer relations so you can work to maintain your bottom line
We manage our SoftCall® service to find amicable solutions for resolving past due accounts
We make sure a short-term issue doesn’t become a long-term problem

“I’ve been working with ABC-Amega for 13 years. They’ve always handled our claims efficiently and effectively; and everyone I speak with is friendly and professional.”