Reliable, Professional, Third-Party Debt Collection That Keeps the Promise of Customer Relationships
You don’t just have unpaid invoices, you have collection issues you want resolved quickly and as amicably as possible. You have customer relationships you want maintained. You deserve a team of collection experts to help you recover what you’re owed while protecting your brand.
Certification from the Commercial Collection Agencies of America (CCA of A) identifies ABC-Amega as an elite firm in the commercial collection industry. To receive and maintain certification, agencies must satisfy rigorous requirements, which include adherence to a strict code of ethics, financial and process procedure reviews, maintaining proper bond coverage, and fulfilling continuing education requirements.
ABC-Amega was a member of the Commercial Collection Agency Association (CCAA) of the Commercial Law League of America (CLLA) from 1975 until the group disbanded in 2014. Our certification by the CLLA – now partnering with the International Association of Commercial Collectors (IACC) – guarantees that ABC-Amega meets a rigid set of ethical and procedural standards.
In addition, all of ABC-Amega’s third-party collectors have achieved the status of Certified Senior Collection Professional via a rigorous certification course administered by the CCA of A.
Your customer isn’t always trying to avoid payment. Invoices go missing. Credits get misapplied. We understand that, and that’s why we always start with a problem-resolution mindset, and only escalate for attorney intervention when needed.
Collections is about more than making payment demands. It’s about communication.
Our people understand that it is 6 times more expensive to acquire a new customer than it is to keep a current one. This is why they will approach your customers with professionalism at all times.
Applying years of commercial experience, our collection representatives will exhaust every effort to obtain payment and resolve disputes. Supported by our Legal Collections team for final, pre-legal demand, more than 85% of the claims our people recover are collected in-house.
When an issue needs to be escalated, we contact a partner law firm to attempt a friendly settlement. With partners in over 200 countries, we have the local experience to get the job done.
When it is determined that the only possible path to collection is a lawsuit, we will make the recommendation, provide suit requirements, and estimate court costs for you to review and approve. Our Legal Collections team will monitor attorney efforts, providing regular progress reports to keep you up-to-speed.
Let us help you make good on the debt you’re owed. Submitting a claim is quick and easy.
We know that every call we make reflects on your business. That’s a responsibility we take seriously. That’s why every call made is handled by well-trained collection professionals and managed by experts. After all, we have to live up to your standards while achieving the highest possible recovery. Our collections team upholds your requirements while employing our advanced resources and technology. We put people – and the relationships you’ve built with them – first.
We don’t want you to lose a customer over a collection issue. Our staff is here to help you recover what you’re owed while maintaining the relationships you’ve built.
Your business doesn’t stop at the border. Neither does our debt collection expertise. Since 1960, we’ve specialized in ethical, transparent global debt collection.
For 60 years, we’ve navigated the complexities of multinational regulations, creating industry-leading best practices to bring any issues to a resolution. The connections. The expertise. The world at your doorstep.
“I’ve worked with many staff members at ABC-Amega over the last 15+ years and have always been impressed by their expertise and professionalism. I also appreciate that every employee has always been very approachable and quick to respond to any questions.”
“ABC-Amega’s recovery rates have been good, but the most value I receive is from the customized service. We are picky about who represents our company; and would not use any firm that did not represent us the way we need to be represented. Our industry is high-volume, low margin business and bringing “lost sheep” back to the fold is important to us. Not all relationships can (or should) be saved, but when it is appropriate ABC delivers.”
“ABC-Amega has been great to work with both domestically and internationally. Their success rate is phenomenal. I highly recommend their services!”
“Before using ABC-Amega, we didn’t have the resources to be able to give full attention to collection efforts and we were losing money from some accounts. In our line of business, it is important to maintain customer relationships; ABC’s professionalism allows us to do so. Aside from them being able to collect on our tough accounts, the ease of sending accounts to ABC-Amega is one of the biggest benefits. The process takes no more than 5 minutes and is super straightforward.”
Our experts help you stay ahead of changes in technology, regulations, and anything else impacting your collection.
We’re proud to collect on your behalf. We’d be honored to represent you with our First Party Receivables Management services. See what we can do acting as an extension of your internal team.
When you resolve a debt collection issue, you have a clean slate. We want to help you move forward. Let’s get resolution.
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