Michele Gerst | Vice President, Global Operations
As Vice President of Global Operations, Michele oversees ABC-Amega’s Third-Party Collections and First-Party Outsourcing departments. Her focus is to ensure ABC-Amega’s staff and processes are aligned to maximize results for our clients. Her areas of responsibility also include overseeing ABC’s Global Support and Quality Assurance & Training departments. Michele joined ABC-Amega in 2016 as Director of First-Party Outsourcing and has continued to apply her operational experience to her expanded role.
Outside of her experience working in the receivables management industry, Michele spent more than 25 years in financial services management and operations, including time as the Director of Operations at Fiserv Lending Solutions and as Vice President of Direct Banking at HSBC Bank. She earned a bachelor’s degree in Business Administration and Management from Medaille College.
Michele resides in Buffalo with her husband Patrick and enjoys spending free time with friends, family and spending time outdoors.