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ABC-Amega Privacy Policy

Effective as of September 28, 2016

ABC-Amega, Inc. (“ABC-Amega™,” “we,” “us,” or “our”) provides this Privacy Policy because we know that you care about how your information is collected, used, shared and retained. This Privacy Policy applies to information collected when you visit our website (www.abc-amega.com) (the “Site”), or purchase and/or use our services (“Services”) through the Site.

By visiting our Site or purchasing and/or using our Services, you are agreeing to the terms of this Privacy Policy.

What Information We Collect; the Purpose of Collection and Use 

We collect the following categories of information. 

Contact Information: We collect contact information on our Site from visitors and our clients who wish to obtain information or support, or to purchase and/or use our Services. Contact information is provided via browser forms or online order forms, and includes first name, last name, e-mail address, job title, name of the organization, country, state/region and phone numbers (fax, cell and/or landline), technical requirements, and other information necessary for us to properly respond. This contact information is used by our sales, support and Services teams to contact our Site visitors and clients, as appropriate, so that we can provide the requested information, support, or Services.

Billing Information:
We collect billing and payment information which may include a purchase order number, an account number, or instructions for wire transfers and/or ACH transfers (online and offline). We use third party credit card processors that collect, process and store credit card numbers, expiration dates, security codes and related information through their own websites and subject to their privacy policies. All of the foregoing information is used to prepare and send invoices, make and receive payments, and manage accounts.

Debtor Information:
We receive from our clients and/or collect from debtors (i.e., companies that owe our clients a financial debt), information regarding the debtor that is necessary in order to collect such debts on our client’s behalf including the source, date and amount of the debt, any liens and other documentation regarding the debt, physical address and Contact Information for the debtor and the debtor’s attorney, and banking, and other financial information regarding the debtor. We also collect and receive credit information regarding the debtor from our clients when they use our Services, and through other lawful means in accordance with applicable laws. We use the Debtor Information to provide the Services. 
 
Data Analytics: Like most organizations, we rely on automatic data collection technology when you visit our Site or purchase and/or use Services online. These third party analytics services may use tracking technologies such as, but not limited to, cookies to collect information on our behalf such as your IP address, Internet service provider, browser type, operating system and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Site you visit, number of links you click while on the Site, search terms, and other usage data. The usage information gathered is only used to operate our Site and improve how our Site works. By accessing and using the Site and/or the Services, you consent to the processing of data about you by such third party analytics services in the manner and for the purposes set out in this Privacy Policy. Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Site. The third parties we currently work with include the following (click on the links to view these organizations' privacy policies and find out more about what data they hold about you, what they do with it, and how to opt-out from certain data collection):

Google Analytics - http://tools.google.com/dlpage/gaoptout

Lead Forensics: http://www.leadforensics.com/privacy-and-cookies/

We also use one or more third-party remarketing services (including Google AdWords) to advertise to our visitors, clients and debtors on third party websites. This may mean, for example, that advertise to previous Visitors who haven’t completed a task on our Site, for example using the contact form to make an inquiry. These third-party remarketing service providers use cookies to serve ads based on a past visit to the Site. Any data collected by such third party remarketing service providers will be used in accordance with this Privacy Policy and the privacy policy of such third party remarketing services provider. For more information on such third party remarketing service providers, including how to opt out from certain data collection, please visit the following links:

For Google AdWords, you can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin. http://www.google.com/intl/en-US/policies/privacy/.

For Microsoft’s BingAds, please see: https://advertise.bingads.microsoft.com/en-us/resources/policies/microsoft-bing-ads-privacy-policy

Operations: We also collect Site health diagnostics, and technical logging information.

Cookies: Cookies are small packets of data that a website stores on your computer’s hard drive so that your computer will “remember” information about your visits to our Site and other sites as described under “Data Analytics,” above. Our cookie policy is available at www.abc-amega.com/cookie-policy. If you do not want us, any third party or the Site to place a cookie on your hard drive, you may be able to turn that feature off on your device. Please consult your Internet browser’s documentation for information on how to do this, such as by using your browser in private mode to block cookies. However, if you decide not to accept cookies from our Site, the Site may not function properly. 
 
Aggregate Data. In an ongoing effort to better understand our users and the Site, we might analyze your information in aggregate form to operate, maintain, manage, and improve the Site. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our Services and the Site to current and prospective business partners and to other third parties for other lawful purposes.

Additional Uses. We also use Contact Information and other information collected pursuant to this Privacy Policy to respond to general inquiries, solicit feedback regarding our Services and support, provide relevant content on our Site including advertisements regarding ABC-Amega Services, and to communicate with you via email regarding our current and future Services.

Onward Transfer to Third Parties. Like many businesses, we hire other companies to perform certain business-related services. We may disclose personal information to certain types of third party companies but only to the extent needed to enable them to provide such services. The types of companies that may receive personal information and their functions are: data center co-location facilities, network security, IT infrastructure support, cloud based email services, credit card processing services, website hosting services, data storage services, data center back up/disaster recovery services, analytics and marketing support services (including email transmission services, and auto-dialing services), and mail room services. All such third parties function as our agents, performing services at our instruction and on our behalf pursuant to contracts which require they provide at least the same level of privacy protection as is required by this privacy policy and implemented by ABC-Amega. We may also disclose personal information to our affiliates in order to support marketing, sale and delivery of Services. You may opt out of having your personal information transferred to any or all of our categories of agents by contacting our client service representatives at privacy@abc-amega.com.

Please allow us a reasonable time to process your request.

Opt-In to Certain Onward Transfers. We will not transfer your personal information to a third party acting as a controller without first providing you with information regarding the identity of such controller or the nature of such controller’s business, and obtaining your opt-in consent. You may grant such consent by following the instructions available via this email address: privacy@abc-amega.com.

We will not disclose your sensitive personal information to any third party without first obtaining your opt-in consent. You may grant such consent by following the instructions available via this email address: privacy@abc-amega.com.

In each instance, please allow us a reasonable time to process your response.

Business Transfers. In the event of a merger, dissolution or similar corporate event, or the sale of all or substantially all of our assets, we expect that the information that we have collected, including personal information, would be transferred to the surviving entity in a merger or the acquiring entity. All such transfers shall be subject to our commitments with respect to the privacy and confidentiality of such personal information as set forth in this privacy policy. 

Disclosure to Public Authorities. We are required to disclose personal information in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements. We may also disclose personal information to other third parties when compelled to do so by government authorities or required by law or regulation including, but not limited to, in response to court orders and subpoenas. 

Opt-Out for Direct Marketing; Email Management. You may opt out at any time from the use of your personal information for direct marketing purposes, and/or the transfer of your personal information to third parties for direct marketing purposes, by following the instructions available via this email address: privacy@abc-amega.com. Please allow us a reasonable time to process your request.

You may also manage your receipt of marketing and non-transactional communications by clicking on the “Manage Email Preferences” link located on the bottom of any ABC-Amega™ marketing email and following the instructions found on the page to which the link takes you. You cannot opt out of receiving transactional e-mails related to your account or purchase orders.

Access to personal information. Upon request to privacy@abc-amega.com, we will provide you with confirmation as to whether we are processing your personal information, and have the data communicated to you within a reasonable time. You have the right to correct, amend or delete your personal information where it is inaccurate or has been processed in violation of this privacy policy. We may require payment of a non-excessive fee to defray our expenses in this regard. Please allow us a reasonable time to respond to your inquiries and requests. 

Retention of personal information. We will retain your personal information in a form that identifies you only for as long as it serves the purpose(s) for which it was initially collected as stated in this Privacy Policy, or subsequently authorized. We may continue processing your personal information for longer periods, but only for the time and to the extent such processing reasonably serves the purposes of archiving in the public interest, journalism, literature and art, scientific or historical research and statistical analysis, and subject to the protection of this Privacy Policy. After such time periods have expired, we may either delete your personal information or retain it in a form such that it does not identify you personally.

How we protect your Information. ABC-Amega takes very seriously the security and privacy of the personal information that it collects pursuant to this Privacy Policy. Accordingly, we will implement reasonable and appropriate security measures to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in processing and the nature of such data, and comply with applicable laws and regulations. 
 
Children. We do not knowingly collect any personal information from children under the age of thirteen through the Site. If you are under 13, please do not give us any personal information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our privacy policy by instructing their children never to provide personal information to us without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to us, please contact us at privacy@abc-amega.com, and we will endeavor to delete that information from our databases.

Links to External Sites. The Site may contain links to third party websites including social media sites with content regarding ABC-Amega such as YouTube, Twitter and LinkedIn (collectively, the “External Sites”). ABC-Amega has no control over the privacy practices of these External Sites. As such, we are not responsible for the privacy policies of those External Sites. You should check the applicable third party privacy policy and terms of use when visiting any External Sites, and before providing any personal information to such External Sites.

Important Notice to All Non-US Residents. Our servers are located in the US. If you are located outside of the US, please be aware that any information provided to us, including personal information, will be transferred from your country of origin to the US. Except in the case of data transfers under the EU-US Privacy Shield and the U.S.-Swiss Safe Harbor Framework, your decision to provide such data to us, or allow us to collect such data through our Site constitutes your consent to this data transfer. 

Important Notice For Residents of the European Economic Area.
ABC-Amega complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from the European Union member countries (including Iceland, Liechtenstein and Norway). ABC-Amega has certified that it adheres to the Privacy Shield principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, Recourse, Enforcement and Liability (the “Privacy Shield Principles”). With regard to the Principle of Accountability for Onward Transfer, for example, we remain liable if our agent processes such personal information in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage. If there is a conflict between this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/

ABC-Amega is subject to the investigatory and enforcement powers of the Federal Trade Commission. 

In compliance with the EU-US Privacy Shield Principles, ABC-Amega commits to resolve complaints about your privacy and our collection or use of your personal information. EU individuals with inquiries or complaints regarding this Privacy Policy should first contact ABC-Amega at: privacy@abc-amega.com. ABC-Amega has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by ABC-Amega, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint. If these processes do not result in a resolution, you may also contact your local data protection authority, the US Department of Commerce, and/or the Federal Trade Commission for assistance. If your complaint still remains unresolved, then you have the right to invoke binding arbitration by the Privacy Shield Panel upon written notice to ABC-Amega at: privacy@abc-amega.com
 
Important Notice for Residents of Switzerland. ABC-Amega complies with the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from Switzerland. ABC-Amega has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. If there is any conflict between the policies in this Privacy Policy and the Safe Harbor Privacy Principles, the Safe Harbor Privacy Principles shall govern. To learn more about the US-Swiss Safe Harbor and to view our certification page, please visit http://www.export.gov/safeharbor/.

In compliance with the US-Swiss Safe Harbor Principles, ABC-Amega commits to resolve complaints about your privacy and our collection or use of your personal information. Swiss citizens with inquiries or complaints regarding this Privacy Policy should first contact ABC-Amega at: General Counsel at the address below.

ABC-Amega has further committed to refer unresolved privacy complaints under the US-Swiss Safe Harbor to an independent dispute resolution mechanism operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

California Privacy Rights. Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to obtain certain information about the types of personal information that companies with whom they have an established business relationship (and that are not otherwise exempt) have shared with third parties for direct marketing purposes during the preceding calendar year, including the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. If you wish to submit a request pursuant to Section 1798.83, please contact ABC-Amega via email at: privacy@abc-amega.com.

ABC Amega does not monitor, recognize, or honor any opt-out or do not track mechanisms, including general web browser “Do Not Track” settings and/or signals.

Changes to this Privacy Policy. This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time, and will post any changes on the Site as soon as they go into effect. By accessing the Site after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please refer back to this Privacy Policy on a regular basis.

How to Contact Us. If you have questions about this Privacy Policy, please contact in one of the following ways:

E-mail us at privacy@abc-amega.com

Or write to us at:

ABC-Amega, Inc.
500 Seneca Street, Suite 400
Buffalo, New York 14204 - 1963