Apply your talents here!
collections Team Lead
If you have a natural leadership ability, strong organizational skills and you find joy in coaching people to help them learn and grow, then this could be the position for you!
- Spot check accounts for accuracy
- Coach collectors to address productivity issues, errors, or policy violations
- Work a select number of assigned collection accounts
- Act as point of contact to resolve client or customer escalations or disputes
- Create, run, and provide internal or client reports
- Partner with management on operational or employee issues; recommend solutions
- Coordinate new hire training and ensure adequate transfer of knowledge is complete
Outgoing personality with top-notch time management and computer skills are a must. Proficiency with MS Office, especially Microsoft Excel, required.