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collections Team Lead

Working collaboratively with the Third-party Collections Manager, the Collections Team Lead is responsible for managing workflow, setting goals and monitoring performance of a team of third-party collection representatives. He or she also acts as a client liaison, ensuring achievement of client goals.

If you have a natural leadership ability, strong organizational skills and you find joy in coaching people to help them learn and grow, then this could be the position for you!

Key responsibilities include:
  • Spot check accounts for accuracy
  • Coach collectors to address productivity issues, errors, or policy violations
  • Work a select number of assigned collection accounts
  • Act as point of contact to resolve client or customer escalations or disputes
  • Create, run, and provide internal or client reports
  • Partner with management on operational or employee issues; recommend solutions
  • Coordinate new hire training and ensure adequate transfer of knowledge is complete

Qualifications: 

Education & Experience: Bachelor’s Degree in Business or Business-Related Function, preferred. In lieu of degree, 1-2 years’ experience in a service-based role, preferably B2B. Previous experience with collections and client management desired. Previous supervisory or management experience preferred.

Outgoing personality with top-notch time management and computer skills are a must. Proficiency with MS Office, especially Microsoft Excel, required.

Click here to apply for the Collections Team Lead position.