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collection manager - international Accounts

Working collaboratively with Third-party Collections leadership, Quality Assurance and HR, the Collection Manager is responsible for managing and coaching ABC-Amega’s team of international collection professionals.

If you have natural leadership skills and an ability to motivate a team and drive them to exceed our clients’ expectations, then this may be the opportunity for you!

Key responsibilities include:
  • Coordinate workflow, staffing needs, and time and attendance
  • Assisting with strategy and planning of the department including managing processes and procedures
  • Establish performance goals and perform annual reviews
  • Work with clients on any updates, procedure changes, reports, or information requested
  • Conduct performance improvement coaching and progressive discipline as necessary
  • Tracking the productivity of the team and monitor gaps in productivity
  • Conduct interviews and facilitate the onboarding process
  • Partner with HR and the Director of Collections on personnel changes and issues

Qualifications: 

Education & Experience: Bachelor’s Degree in Business or Business-Related Function, preferred. In lieu of degree, a minimum of 2 years’ equivalent supervisory or management experience in a service-based role, preferably B2B. Previous experience with international collections, legal collections experience with an understanding of country-specific tariffs and fees preferred. Fluency in Spanish or Portuguese preferred.

Outgoing personality with top-notch time management, organization and computer skills are a must. Proficiency with MS Office, especially Microsoft Excel, required.

Click here to apply for the Collection Manager - International position.