Rosanne Battaglia, ABC-Amega’s Director of Member Group Services, has maintained a career in the credit services industry for more than forty years. She began her career at Dun & Bradstreet in 1977, and she furthered her career in credit when she joined ABC-Amega in 2002.
We recently sat down with Rosanne to discuss her career in the credit field.
Q: How did you get into the credit field?
A: I started at Dun & Bradstreet (D&B) as their receptionist, and later transitioned into a quality approval role. Ultimately, I became a reporter where I was responsible for compiling the information that became the D&B Credit report. I stayed with D&B until they closed their Buffalo office in 2001. ABC-Amega gave me an opportunity to continue in the field, but I took a very different path. I started in the collection department working in ABC’s first-party division, SoftCall® before moving into the Credit Services department. Currently, I am one of the Directors of Member Group Services. Our department manages six industry-specific Credit Interchange groups. These groups are member-driven organizations that share their accounts receivable information on their mutual customers within the organization.
Q: How has the industry changed over the years?
A: In the past, business owners would obtain credit information by phone and then have the credit report mailed to them. With today’s technology, ABC-Amega provides real-time, online information. It only takes minutes to log in and obtain the information needed to make crucial credit decisions. Another positive change is networking with members within the group to discuss mutual customers and share best practices and procedures. The members help each other succeed.
Q: What are the biggest challenges facing a credit professional?
A: Challenges arise not only for the individual credit professional, but for business as a whole. With shrinking budgets and understaffed credit departments, many credit managers and analysts do not have the time to network or attend the many educational programs that are available to them. Many businesses also face acquisitions by companies with stronger financial positions.
Q: In what ways do you feel the industry could or should improve?
A: With respect to ABC-Amega’s Member Group Services department, our goal is to increase our involvement with the members, to obtain feedback on what their needs are, and to determine what we can do to improve the services that we provide to members. We also want to make sure that they are aware of the resources that ABC-Amega offers to help with the credit process.
Q: What advice would you give to someone who is thinking about getting into the credit industry?
A: Of the many credit professionals I have come to know over the years, the majority have said that they did not plan to have a career as a credit professional. I think that people stay in the field because of the many facets and unique challenges presented in credit. Credit professionals play a very important role in the success of their companies.
Founded as The American Bureau of Collections, ABC-Amega is celebrating its 90th Anniversary as a commercial collections agency specializing in global debt collection and accounts receivable management solutions.
ABC-Amega partners with clients to improve and manage credit, cash flow and customer retention with services in third-party commercial debt collection, first-party accounts receivable outsourcing, industry credit group management, and credit and A/R management training and education. The firm is also a certified member of the CCA of A, dual-certified by the CLLA/IACC and is a platinum partner of the Credit Research Foundation (CRF).
For additional information, please contact [email protected] or visit www.abc-amega.com.