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Increase Your Control on Every Account
ABC-Amega has specialized in effective collection outsourcing services since 1989. Our SoftCall™ transparent receivable management solution increases your control on every account with consistent follow-up on all your outstanding invoices, and comprehensive reporting on account activity.
As an ABC-Amega Collection Outsourcing
Client, You Can Count On ...
Benefits
- More effective collections through a system-driven process built on well-defined collection policies and procedures applied consistently across your entire credit portfolio.
- Consistent, carefully monitored customer service follow-up on every account, that meets defined performance goals tracked and monitored to ensure we maintain a good relationship with your customer and, at the same time, collect your money as quickly as possible.
- Essential business intelligence providing insight into the root causes of delinquency available through our Internet reporting system.
- Improved cash flow, decreased DSO and reduced billing support costs.
Features
Customized account treatment programs.
We work with you to design an inbound and outbound collection treatment plan for managing your receivables based on your customer relationship strategy. [Find out more]
Effective dispute resolution.
Our Customer Service Representatives are trained to efficiently handle customer disputes and discrepancies. Ongoing monitoring ensures each account receives the professional handling you expect. [Find out more]
Valuable reporting tools.
SoftCall™ collection outsourcing clients have access to actual account handling through an easy-to-use, secure, password protected web site. Emailed Excel pivot table statistical reports provide insight into the underlying causes of delinquency and track recurring issues like damaged merchandise, unfulfilled service and pricing discrepancies. [Find out more]
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