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Six Tips for Making Collection Calls that Get Results

Originally published: October 2012
Robert M. Tharnish, VP International and Corporate Quality, ABC-Amega Inc.


For most people, picking up the phone to call a customer and ask them for money isn’t the highlight of their day. In fact, in most over worked and under staffed credit departments, collection calls are placed dead last or fall off the "to-do list" altogether. 

Why? Reasons vary. But basically, the truth is that making collection calls takes most people out of their comfort zone. They don’t feel confident with the process, so they fear embarrassment or failure.

If collection is part of your job responsibilities, here’s some good news. You can become more comfortable and more successful by following a few tips from the collection pros on our staff.