A Word from Our Clients ...
World Wide Coverage Makes ABC-Amega International Collections Single Best Choice
Eric Van Even, Credit Control Manager,
Gosselin World Wide Moving, Belgium
I wish we had used ABC-Amega years earlier. It would have made managing our accounts receivable more efficient and provided better results.
Our business of international relocation takes Gosselin World Wide Moving across the globe. Our customers are found in any one of a number of countries. As a result, handling collections of past due accounts proved difficult.
Before we partnered with ABC-Amega, we had to go to different companies for each country. Now, we only need one.
ABC-Amega's International Collection Services cover all the countries we do business in and more.
Being able to rely on a single company for all our collection needs has streamlined how we manage our receivables. And the results have been exceptional.
Gosselin World Wide Moving began using ABC-Amega’s International Collection Services in 2005. Since that time, more than 90% of the accounts we have handed off to ABC-Amega have been satisfactorily resolved.
We also appreciate the way ABC-Amega handles our customers.
Their staff is not overly aggressive when handling debtors. They understand that they are dealing with valued customers with whom, in most cases, we’d like to continue doing business. This is important to us because we have an established reputation for maintaining the highest standard of quality, service, and professionalism. ABC-Amega shares these values with us.
Our literature assures customers that when relocating, they can rely on our team of dedicated experts and specialized service, making Gosselin Moving their best choice. It's our experience that ABC-Amega’s International Collection Services can confidently say the same!
Born out of VIVET-GOSSELIN, an Antwerp moving company founded in 1930, Gosselin World Wide Moving grew steadily towards an Integrated Logistic Group. Headquartered in Antwerp, Belgium, it has become the household name in the international moving business.
*****
Year after Year ABC-Amega Delivers Superior Results, Quality Service and Added Value
Debra Benskin-Macks, Credit Manager
Taymark, Minnesota, USA
Making the change to ABC-Amega’s commercial collections services has literally turned our past due collections picture around.
Results
Before we went with ABC-Amega, the collection agencies we were using were not very effective. In fact, they were closing more accounts than they were collecting for us.
Taymark has been using ABC-Amega’s commercial collections services since 1999 and the difference is amazing.
Over the past 8 years, ABC-Amega has averaged collecting over 70% of our accounts each year – versus other companies that we used which were at or below 50%.
Service
The service provided by ABC-Amega is top class. Their Account Status website is easy to use, saves us time, and gives us the information we need when we need it. We no longer have to play phone tag. We simply log in and see what is going with our accounts whenever we need to.
And the ABC-Amega staff is great. They give us prompt, consistent contact regarding our accounts. They’re very professional and willing to go the extra mile. Not only are they easy to work with, they manage to make us feel like we’re their only customer.
Value-Add
Another thing that sets ABC-Amega apart from the crowd is their monthly e-newsletter, Credit-to-Cash Advisor. This is an excellent resource. Drawing on years of experience and worldwide commercial collections expertise, the Advisor consistently provides useful information for our credit and collections staff.
Overall, our experience has left us very pleased with our decision to partner with ABC-Amega for our commercial collection needs.
Taymark , a subsidiary of Taylor Corporation located in the Minneapolis-St. Paul metropolitan region, provides youth-oriented promotional and recognition products, including prom and special event decorations, as well as a host of motivational and reward items, decorations and memorabilia products to schools.
*****
ABC-Amega has a comprehensive approach to the recovery process, coupled with a network of legal providers that guide performance and deliver value.
Samuel Morales, Director of Credit
HOP Energy, LLC
At one point, our company had a significant portfolio of non-performing customers who were unresponsive and evasive. This accounted for approximately $485,000 worth of our accounts receivable. About one-fifth of this portfolio were second placements.
ABC-Amega made an impressive 82% recovery in about 90 days.
Their highly professional staff is dedicated to pursuing and salvaging placements, while preserving the seller's image and goodwill.
Our parrtnerhip with ABC-Amega of more than 10 years remains a successful and rewarding experience.
HOP Energy, LLC, one of the largest and oldest energy companies in the Northeast, is an industry leader in fuel oil delivery, heating equipment sales and service, central air conditioning sales and service, and electricity for both homes and businesses in Vermont, Massachusetts, Rhode Island, Connecticut, New Jersey, Pennsylvania and Delaware.
*****
By partnering with ABC-Amega, in the course of a little over a year, we have been able to recover more than $52,000 net.
Bryan Doyle
VFM Interactive Inc.
As our company and customer base continued to grow, so did the number of delinquent accounts we were dealing with. We needed a new strategy to handle the increase with limited internal resources. When updating our collection policy and procedures, we found it necessary to source a third party collection service to help convert our bad debt to cash.
Your options become limited once you have exhausted your internal collection efforts. Using ABC-Amega and their global network of legal representation has made it possible for us to recover receivables we would have otherwise simply written off.
We have also found ABC-Amega to be a helpful and valuable resource, tapping into their expertise for information and advice. Their professional, courteous demeanor and timely informative responses to our queries have served as decision support as we continue to improve our overall collection process.
VFM Interactive is the leading end-to-end provider of online media production and distribution solutions for the hotel and travel industry. VFM’s Vscape media distribution platform is utilized by more than 35,000 hotels from dozens of major hotel chains and resorts from brands and management companies including Best Western, Choice, Crowne Plaza, Hilton, Holiday Inn, Interstate, La Quinta, Marriott, Outrigger, Radisson, Regent, Sheraton, Sol Meliá, W, Westin and Wyndham.
*****
My relationship with ABC-Amega has given me a valuable partner willing to answer questions and provide advice about collection issues.
Kevan Dragoo, Credit Manager
Three Eagles Communication, Inc.
ABC-Amega's debt collection service provides an advantage in two very important ways – lower fees and a Free Demand option that gives the company I work for a cost effective way to collect accounts that just need a firm nudge to pay up. This convenient no fee option has worked to our advantage time and again. We submit the claim. ABC-Amega sends a notice advising the debtor to make payment or deal with the account being sent to collections. If the debtor pays within the demand period, there is no fee due ABC-Amega.
My relationship with ABC-Amega has given me a valuable partner willing to answer questions and provide advice in handling odd issues. When called upon, their input and experience has helped the company I work for make good, informed decisions.
I've been working with ABC-Amega for more than 15 years. They have been a consistently professional organization, focused on helping me get the results I need.
*****
ABC-Amega really understands the importance of maintaining my client base while collecting on those past due receivables that effect cash flow.
Anita Hummel, President
Mondoro Company Ltd.
That makes them the right partner for my collection needs.
Like most businesses, I had some clients who were not paying on time or refusing to pay at all. There were also a few who were claiming bankrupcy. Having to chase a client – and in some cases a client who is a friend – is never an easy or pleasant matter. I needed someone who could secure payments and settle disputes, and still preserve the good relationship I valued with my customers. That's why I looked to ABC-Amega.
ABC-Amega was exceptional in how they helped me to handle these matters. They offered the right combination of professional expertise and friendly service that allowed me to place my accounts with confidence. Their collection team is extremely supportive and helpful as they work with all parties concerned to solve issues and get results.
Mondoro Company specializes in the design, product development, and manufacturing of home furnishings and home accessories. The firm has offices in China, Hong Kong, and Vietnam.
*****
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