A Word from Our Clients ...
"We rate ABC-Amega’s SoftCall™ performance extremely high!"
ABC-Amega’s collection personnel are very professional, responsive to any concerns, and always show an interest in our business and making it better. Their collection rate on the invoices we give them is 99.88%!!
ABC-Amega does a great job at reporting. They sort, filter, dissect by country, by date and in any date bucket you need, making their reports very flexible. Their internet site is very user-friendly.
Customer Service Rep, Global Business - Active in 30 countries, this Equipment Leasing Company provides loans and leases to corporate customers to buy or rent equipment and machinery manufactured by their parent company.
*****
"ABC-Amega does a terrific job!"
ABC-Amega has been managing our receivables for 4 years and they do a terrific job with their SoftCall™ first party collections service. It is also convenient to have the same company do the "hard third party debt collections" if needed. It’s one-stop shopping for all your collection outsourcing needs.
ABC-Amega is very flexible. We change requirements all the time, given individual customer situations, and they adapt to our needs without any problems.
They are also very responsive when it comes to the timing of reporting and communicating. Customer issues are communicated to us on the same day.
Manager, Billings & Collection - With operations in the US, Asia and Europe as well as 12 other countries, this firm is a premier global interactive content company. They inform, entertain, and connect large, engaged audiences with content in personal technology, games and entertainment, and business technology categories.
*****
"ABC-Amega is everything you want."
ABC-Amega is everything you want in a full service Accounts Receivable Management Service and collection outsourcingt partner. On a scale of 1 to 10, we rate them a 10! The other companies we employed are not even a shadow next to ABC-Amega.
Our policy is never to go with just one vender on anything. We measure our vendors’ performance against their competition (the other venders employed). ABC-Amega has done such a good job that we now have the split at 90% ABC-Amega, and 10% our other vendor, giving all difficult customers to ABC-Amega. They are very professional and very responsive to our needs, with a focus on our business to get good results. No unhappy customers result from dealings with ABC-Amega.
Customer Financial Services Manager - This company designs and sells shoes and clothing for a variety of sports, including baseball, cheerleading, golf, volleyball, and wrestling.
*****
“SoftCall™ results have been exceptional.”
A merger put a large number of small dollar accounts receivable on our books. We found, however, that these accounts were not being handled effectively. Some of them were not even being dunned. Basically, they were falling through the cracks. We had a problem. Familiar with their solid reputation in accounts receivable management and years of successful experience in collection outsourcing, we looked to ABC-Amega for a solution.
ABC-Amega’s SoftCall™ was the management tool we needed.
The professionals at ABC-Amega designed an A/R solution that was right for us. They worked with us to craft an outstanding tool that included: technology that seamlessly interfaces with our system; a proactive cycle for handling accounts; a dynamic reporting system; and a staff of skilled, well trained customer service representatives.
SoftCall gave us flexibility to effectively manage our receivable portfolio. We're now able to focus our efforts on our top end customers, the strategic 20%, while confident that the remaining accounts are being consistently and profitably handled.
The results have been exceptional.
Our CFO has been very pleased with the ABC-Amega outsourcing solution. In just four months, they were able to collect a substantial amount of the accounts that were outsourced. Total DSO improved by 4 days.
SoftCall™ reporting gave us information that allowed us to identify inherent issues that were delaying payment in some of our district offices.
Have we been satisfied with ABC-Amega’s SoftCall? Absolutely!
We've experienced state of the art technology, supported by skilled professionals. Add to that, adaptability that allows us to monitor and evaluate performance and participate in continuous process improvements - and, without a doubt, our partnership with ABC-Amega has been exceptional. And, the people we've worked with are fantastic!
Thanks ABC-Amega for delivering a quality first party collections solution, great results and top class service.
Senior Accounts Receivable Manager - The industry's strongest and most capable single-source provider for fire protection, life safety, integrated security, communications and workforce management.
*****
|
