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World Wide Coverage Makes ABC-Amega International Collections Single Best Choice
I wish we had used ABC-Amega years earlier. It would have made managing our accounts receivable more efficient and provided better results.
Our business of international relocation takes Gosselin World Wide Moving across the globe. Our customers are found in any one of a number of countries. As a result, handling collections of past due accounts proved difficult.
Before we partnered with ABC-Amega, we had to go to different companies for each country. Now, we only need one.
ABC-Amega's International Collection Services cover all the countries we do business in and more.
Being able to rely on a single company for all our collection needs has streamlined how we manage our receivables. And the results have been exceptional.
Gosselin World Wide Moving began using ABC-Amega’s International Collection Services in 2005. Since that time, more than 90% of the accounts we have handed off to ABC-Amega have been satisfactorily resolved.
We also appreciate the way ABC-Amega handles our customers.
Their staff is not overly aggressive when handling debtors. They understand that they are dealing with valued customers with whom, in most cases, we’d like to continue doing business. This is important to us because we have an established reputation for maintaining the highest standard of quality, service, and professionalism. ABC-Amega shares these values with us.
Our literature assures customers that when relocating, they can rely on our team of dedicated experts and specialized service, making Gosselin Moving their best choice. It's our experience that ABC-Amega’s International Collection Services can confidently say the same!
Eric Van Even, Credit Control Manager, Gosselin World Wide Moving
Born out of VIVET-GOSSELIN, an Antwerp moving company founded in 1930, Gosselin World Wide Moving grew steadily towards an Integrated Logistic Group. Headquartered in Antwerp, Belgium, it has become the household name in the international moving business.
"Year after Year ABC-Amega Delivers Superior Results, Quality Service and Added Value"
Making the change to ABC-Amega’s commercial collections services has literally turned our past due collections picture around.
Results
Before we went with ABC-Amega, the collection agencies we were using were not very effective. In fact, they were closing more accounts than they were collecting for us.
Taymark has been using ABC-Amega’s commercial collections services since 1999 and the difference is amazing.
Over the past 8 years, ABC-Amega has averaged collecting over 70% of our accounts each year – versus other companies that we used which were at or below 50%.
Service
The service provided by ABC-Amega is top class. Their Account Status website is easy to use, saves us time, and gives us the information we need when we need it. We no longer have to play phone tag. We simply log in and see what is going with our accounts whenever we need to.
And the ABC-Amega staff is great. They give us prompt, consistent contact regarding our accounts. They’re very professional and willing to go the extra mile. Not only are they easy to work with, they manage to make us feel like we’re their only customer. '
Value-Add
Another thing that sets ABC-Amega apart from the crowd is their monthly e-newsletter, Credit-to-Cash Advisor. This is an excellent resource. Drawing on years of experience and worldwide commercial collections expertise, the Advisor consistently provides useful information for our credit and collections staff.
Overall, our experience has left us very pleased with our decision to partner with ABC-Amega for our commercial collection needs.
Debra Benskin-Macks, Credit Manager. Taymark
Taymark , a subsidiary of Taylor Corporation located in the Minneapolis-St. Paul metropolitan region, provides youth-oriented promotional and recognition products, including prom and special event decorations, as well as a host of motivational and reward items, decorations and memorabilia products to schools.
*****
"ABC-Amega provides outstanding service, great results and flexibility."
ABC-Amega gives us exactly what we look for in an A/R management partner - outstanding service, great results and the flexibility to meet all our debt collection needs. We're provided with feedback, information, and convenient on-line reporting that lets us keep in touch with the collection process. Follow-up is excellent and we're very pleased with the recovery rate. Their professional handling helps maintain our relationship with our customers. ABC-Amega's people are right there for us with attention to detail and quick response to our needs that gives a personal and satisfying touch to their customer service.
I get a call a day from sales people who want to pitch their collections service. I simply tell them that we have a solid relationship with a very good agency that does a great job for us. I have no reason to consider changing.
Credit Manager - A leading supplier of computer-aided design automation software, providing software and Internet portal services to more than 4 million customers worldwide
*****
"The people at ABC-Amega are the best!"
Company size is not an issue with ABC-Amega - building solid, professional relationships based on integrity and service is.
As a small company, our revenues can be significantly affected by bad debt, even on small balance accounts. We needed a collections partner that would treat our accounts with the same level of importance they hold for us and for the growth of our company. That's exactly what we found at ABC-Amega.
For the past 17 years, we've been treated with genuine interest and our accounts have received professional, timely and effective handling.
ABC-Amega's professional approach was never more appreciated than after a brief experience we had with another agency.
When we made the decision to turn all of our accounts over to ABC-Amega, their staff picked up our accounts and never missed a beat, treating us with their customary courtesy and service. ABC-Amega now continues to be our only agency for third party debt collections.
In addition to a very satisfactory recovery percentage, ABC-Amega does an outstanding job of dealing with our customers.
Just as each account placed for collection is important to us, so is each customer. ABC-Amega does an outstanding job of managing the account, while keeping our relationship with the customer intact. In our opinion, they have achieved that all important balance between customer retention and collecting the debt.
The people at ABC-Amega are the best!
All of the staff we deal with impress us with their integrity, professionalism, flexibility and genuine interest in our company. They listen to what we need and handle their end of the transaction as an interested partner in our success.
I've recommended ABC-Amega's commercial debt collection service to companies in the electrical industry without hesitation.
In fact, I recommend them to anyone who asks about debt collection. I'm enthusiastic about getting results and working with people who know their business, are true professionals and deal with you in a fair and friendly manner. That certainly describes our experience with ABC-Amega!
Credit Manager - An independent distributor to the electrical contracting industry.
*****
"ABC-Amega is a true leader in the global commercial collections industry."
Right from the start, ABC-Amega impressed us with their efficient, professional manner – an approach that not only inspired confidence, but also generated the results we were looking for. We needed an effective solution to the problem of collecting on bad debt accounts. By partnering with ABC-Amega, we have been able to consistently minimize our overall credit losses.
Because of its years of experience and worldwide commercial collections expertise, ABC-Amega has been able to provide us the best in class third party International Collection services. From their state-of-the-art Internet Client Access system to their helpful, knowledgeable, friendly collection staff, our experience with ABC-Amega confirms to us that we’ve partnered with true leaders in the global commercial collection industry.
Recovery Manager, Ireland - The financial and leasing arm in Europe of a large American information technology corporation.
*****
"ABC-Amega is outstanding!"
I have been working with ABC-Amega for better than 9 years and can’t begin to tell you how pleased I am with the effort these people put into our accounts. They at present have a 57% collection rate! Pretty impressive. In my humble opinion ABC-Amega Inc. is the premier commercial collection agency in this country.
This organization provides me with outstanding customer service, outstanding reporting, outstanding sales representation and a great rate and a phenomenal recovery percentage. They are truly leaders in the global commercial collection industry. I really can see absolutely no reason why I would even need to consider another agency at this time.
Collections Manager - A publisher of weekly community newspapers.
*****
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