Managing an Outsourcing Initiative-3
Originally published: February 2011
Phase 3 – Designing the Outsourcing Contract and Other Documents
A sound agreement is critical to the success of an outsourcing engagement. It allows both the organization and the outsourcing vendor to maximize the rewards of outsourcing, while minimizing the risk. Each party must understand the reasons for the outsourcing decision and approach this phase with a "give and take" attitude.