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The ABCs of Telephone Collections

Originally published: October 2012
by Robert M. Tharnish, Vice President International and Corporate Quality, ABC-Amega, Inc.


Anticipate your needs before you start your call. Have all of the information and tools you will require ready before you dial.

Believe in your ability. If you have confidence in yourself, you will have a better chance of accomplishing what you set out to do.

Control the conversation. Be firm and businesslike. Keep in mind your goal is payment in full.