Payment Plan Negotiations
Originally published: August 2011
The Secret is Taking Control
When it comes to setting arrangements for a payment plan with the debtor, time and again I hear new or novice collectors begin negotiations on the wrong foot.
For the sake of this discussion, assume that a given debtor has a legitimate reason to try to set up an arrangement for installment payments.
So, what am I hearing that’s so offensive to my bill collector’s ears?