Evaluating Your OCA’s Performance
Originally published: August 2013
How do you know your OCA (outside collection agency) is meeting your needs?
In our August 2012 article titled Nine Guidelines for Selecting the Right Collection Agency, we shared nine things to consider when selecting an Outside Collection Agency (OCA). Once you’ve made your choice, and have some experience with the agency, how can you determine that they are doing a good job? This month’s article offers valuable tips on determining how well the OCA you selected is meeting your needs.