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Bridging the Gap Between Your Sales & Collections Department

Originally published: February 2014
by James Cooke, Cooke Consulting


If I had one dollar for every time I heard a sales person say, “I don’t collect money”, right now I would be writing this blog entry from a sun lounger on my own private beach!

This area has to be one of the biggest sources of contention in any business, and can result in significant rifts between departments – so, the question is why? I don’t think I have ever worked in or consulted for a business where there has been ‘harmony’ between the two teams.